Shipping Policy

PETORA partners with trusted fulfillment suppliers to ship pet essentials directly to customers. This helps us offer a curated catalog without holding inventory ourselves.

Processing Time

Orders are typically processed within 2-5 business days. Processing times may vary during holidays, high-volume periods, supplier delays, or product restocks.

Estimated Delivery

Estimated delivery to the United States is typically 7-15 business days after shipment. Delivery times are estimates and may vary based on carrier performance, destination, weather, customs checks, or other delays outside our control.

Tracking

You will receive tracking information by email once your order ships. Tracking may take 24-72 hours to show movement after it is created.

Split Shipments

If your order includes multiple items, they may ship separately from different fulfillment partners. You may receive more than one tracking number.

Lost or Delayed Packages

If your tracking has not updated for an extended period or your package appears lost, contact support@petora.com with your order number. We will review the shipment and help with the next steps.

Incorrect Address

Please check your shipping address before placing your order. PETORA is not responsible for delays or losses caused by incorrect or incomplete addresses, but we will do our best to help where possible.